Glenside Manor Healthcare Services Ltd have been providing care in Wiltshire since 1982. The organisation is operated as two divisions – the Elderly Services Division and the Brain Injury Services Division. Our specialist dementia unit, Lime Tree Wing, and the 6 General Elderly beds on Newton House form the Elderly Service Division. Newlands, Grovely House, the Lodge, the 8 High Dependency Beds on Newton House, 22 continuing care beds on the Old Vicarage Wing, and the Glenside Centre for Brain Injury Assessment and Rehabilitation form the Brain Injury Services Division and specialise in the rehabilitation of service users who have sustained an acquired or traumatic brain injury.
Denis and Clare Barry who started the business in 1982 as a Partnership now maintain active roles as Managing Director and Executive Director respectively since the Business was incorporated as a Limited Company in 2003. They manage and operate the Company within a Business Management Team consisting of Denis and Clare and three non-executive Directors - Operations Director, Andrew Norman; Personnel Director, Michele Mason and Finance Director, Mike Luther.
Collectively the Business Management Team has many years experience in the Healthcare setting, in both the public and private sector. Additional management support is available to the Homes in the form of an Operations Manager and the Training and Development Manager who manages the Training and Development Department.
The Company’s ethos and philosophy remains focused as a small family business and has grown and adapted over the years of trading. This has been achieved without losing our fundamental values of providing the very highest standards of care with the central component to our service being the Service User. All of our operations are centred round the six principles of care; privacy, dignity, choice, independence, Rights and fulfilment, and these core concepts are as important today as they have always been. We view the process of caring for one of our service users as a privilege and an honour above all else, and our passion for enhancing and innovating care delivery in conjunction with the Service Users in our care is paramount.
Service User and family involvement play a significant part in how we deliver care and how we operate the Company. Service User meetings and Relatives meetings are vehicles we use to ensure we receive feedback from the people who really matter……the people entrusted to our care. Our complaints procedure is open and transparent and all complaints we receive are dealt with efficiently, quickly and seriously and recommendations when we don’t get things right are brought into being to avoid such situations in the future. We embrace complaints and other feedback from Service Users and relatives as positive, constructive suggestions for improving the quality of service we provide.
We pride ourselves on delivering appropriate care which is individually tailored to meet the needs of Service Users, never forgetting that we are caring for individual people with their own life history and stories to tell, with primary goals set to maintain current health status for as long as possible, and ultimately, within our Elderly Services Division, to promote and support the Service User and family through the progression of their disease process and eventually facilitating a dignified and pain free death. The aim of our rehabilitation services is to maintain current skills and to actively enable the Service User with the ultimate aim of facilitating, enabling, and empowering an effective and safe discharge into the community.
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