Patient Values
We pride ourselves on delivering individually tailored care, never forgetting that we are caring for individuals with their own life history and stories to tell. The ethos and philosophy at Glenside remains focused as a small family business, even though it has grown over the years. The team is committed to retaining the fundamental values of providing the very highest standards of care with the patient always the central component.
The 6 Principles of Care
All of our operations revolve around six principles of care; Privacy, Dignity, Choice, Independence, Rights and Fulfillment. These core concepts are as important today as they have always been. We view the process of caring for our patients as a privilege and an honor. Our passion for innovation and enhancing the care we provide is paramount.
Management Team
Denis and Clare Barry are joint Directors and continue to play an active role in the management of Glenside.
Together with Andrew Norman (Operations Director), Mike Luther (Finance Director) and Michele Mason (Human Resources Director), they form a business management team with many years’ experience in both public and private sector healthcare.
Staff Training
Glenside has a busy training and development schedule and on-going training is available to all staff. The training rooms are always busy as the employees strive to improve their skills further.
Complaints
Our complaints procedure is open and transparent and we deal with complaints efficiently, quickly and seriously. Complaint forms are in the entrance of each home. We act on any recommendations of how we could do things better as quickly as we can. Relatives are encouraged to participate in the regular goal-tracking meetings, as we believe that this is an important way to receive feedback.
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